Get help

Problem: Bats are floating in the air or tracking of the controllers is lost

When this happens, chances are you either: 1) have too much light or reflective surfaces near the headset, or 2) have moved your arms out of view of the headset sensors and they have not caught back up to your movements.

Ensure you are not in direct sunlight as that can throw off the headset sensors, as can mirrors or other reflective surfaces. Christmas tree lights can also affect tracking.

Hold the controllers in front of your headset to re-establish tracking.


Problem: Workout freezes

Every now and then, the Supernatural app may freeze in the middle of a workout. The SN team is working diligently to ensure this doesn’t happen, but in case it does, here are some things to try.

Step 1: Press the right Oculus button to pull up the menu, then select Resume to resume the app. If this does not solve the problem, go to Step 2.

Step 2: Press the right Oculus button again to bring back the menu, then select Settings.

Step 3: From the Settings menu, select WiFi.

Step 4: Turn off your wifi, then select Done. Supernatural should automatically resume.

Step 5: Press the right Oculus button again, then Settings, then WiFi, and turn your wifi back on. Once the wifi is connected, select Done and you will be taken back into the Supernatural app.

If this does not work, contact the Supernatural support team at In our experience they have been very responsive and will work with you to get your app up and running again.


Problem: Lenses get fogged up while working out

Lenses fog due to temperature differential between the cold headset and your warm body. Check out our tips to avoid fogging here.


Adjusting the sound:

Use the volume button on your headset to change the overall volume of everything you hear. On the Oculus Quest/Quest 2 this is located on the left underside of the headset.


From within the SN VR app, click the Settings icon on the upper right of the center panel of the home screen. Then you will see separate volume controls for the Sound Effects, the Music, and the Trainers.

Alternatively, you can change volume during a workout by pressing the left Oculus button to pause the workout and on the right side of your view you will see volume controls for the Sound Effects, the Music, and the Trainers.




Powered by BetterDocs

Scroll to Top

How to use

Hello and welcome! We’re a small group of fiftysomethings that built this site to help folks like you get more enjoyment from your Quest headsets.

This section is just a little tutorial on how to get the most from your time here.

We  created with the goal of making it easier to find what you’re looking for as well as providing you with some rare nuggets that you’re not likely find anywhere else!

To start off, we put the content into 6 categories

  • How to Get Started
    • Tips & Tricks for using your Quest 2
  • How to Get Together
    • Meeting friends & making new ones
  • How to Get Healthy
    • Exercise your body & your mind
  • How to Get Roaming
    • Visit exotic places while still in your house
  • How to Get Inspired
    • Fun education you didn’t know existed
  • How to Get Thrilled
    • Immersive movies, adventures abound in VR

You can reach each of these one of two ways

These buttons on the homepage

or with the How to dropdown menu from the top of the site.

Once you pick a category, you’ll get a page like the image below. The green arrows point to documents you can open by clicking on them, the red ones are sub-categories that will open up with more documents you can then open by clicking on them.

Once you’ve selected a document, it will open and look something like below. The green arrows are pointing to the categories you can choose from and the numbers in the blue dots tell you how many documents are in them. You can click on any you are interested in.

Please do be aware that we have only just started the site and it is a work in progress. We will be updating most of the content with more formatting and images soon.

We built this site for you, so please do reachout with any suggestions or requests. You can click the Contact Us link  and let us know your thoughts. Please do enjoy your time here. If you need to see these instructions again, you can click the big yellow button on the left of your screen. 


edit me